Shipping policy

Shipping Policy

Processing & Fulfillment

Illymakes offers artwork and artist-designed merchandise, including handmade, made-to-order, and print-on-demand products. Because some items are produced specifically after an order is placed, processing and fulfillment times may vary depending on the product.

Please keep in mind that processing or production time is separate from shipping time. Once your order has been fulfilled and shipped, you will receive shipping confirmation and tracking information when available.

Standard Shipping

All orders are shipped using standard shipping. Shipping costs and available delivery estimates will be displayed at checkout based on your order and delivery location.

Delivery estimates are provided as a general timeframe and are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, and other circumstances outside of our control may affect delivery times.

Print-on-Demand Orders

Some Illymakes products are fulfilled by third-party print-on-demand production partners. These items are made specifically for your order and may require additional production time before shipment.

If your order contains multiple products, items may be produced or fulfilled from different locations and may arrive in separate packages. You may receive more than one shipping confirmation or tracking number for the same order.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your shipping information before completing checkout.

Because orders may begin production or fulfillment shortly after they are placed, we cannot guarantee that shipping addresses can be changed after an order has been submitted.

If you notice an issue with your shipping address, please contact us as soon as possible. We will see if a correction is still possible, but changes are not guaranteed.

Delayed or Missing Packages

If your order appears to be significantly delayed or has not arrived, please check the tracking information provided with your shipment first.

If you believe there is an issue with the shipment, contact us with your order number and we will review the situation and determine what options may be available.

Please note that original paintings and skateboards are unique or individually created pieces and cannot be duplicated or replaced with an identical item.

Damaged or Incorrect Orders

If an eligible item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item, issue, and packaging when applicable.

Please refer to our Return, Refund & Cancellation Policy for additional information regarding damaged items, final-sale products, returns, refunds, and cancellations.

Shipping Questions

If you have a question or concern about the shipping status of your order, please contact us at contact@illymakes.com.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.